RefWorks has a User Guide at https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation
RefWorks provides an extensive list of training videos at https://knowledge.exlibrisgroup.com/RefWorks/Training/RefWorks_Training_Videos and https://www.youtube.com/user/ProQuestRefWorks
For technical issues with RefWorks, it's best to contact the specialists directly.
Technical Support Phone Numbers:
United States & Canada (toll free): +1 800 889 3358
Outside North America: +800 997 4111 or +1 734 707 2513
If you have a question or want more guidance, do not hesitate to contact us!
Send us an email, call us at: 702-777-1740, complete a Reference Question form, or open the chat support below. We look forward to hearing from you!