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Orientation to the Library: Interlibrary Loan (ILL)

Interlibrary Loan Process - Clio

The TUN Library uses Clio for Interlibrary Loan (ILL) service. To request ILLs through Clio, you will be prompted to login to OpenAthens, as you do with any online library resource from off campus. In Clio you will have your own interlibrary loan dashboard where you can submit requests, download PDFs, and see your history of requests. No more searching through emails to find your interlibrary loan articles!

See instructions below on how to get started.

A. Logging in the First Time

1. Go to Patron Login Site for Interlibrary Loan at At this site, you can access your personal interlibrary loan dashboard. We recommend bookmarking it for ease of access.
2. Login with your usual method for accessing online Library resources. (See below)
3. Finish registering your interlibrary loan account by filling in the following information: First Name, Last Name, Email Address, Status, and Department.
4. You will now be able to request articles, books and book chapters by going to the Request drop down and selecting the correct form.


If you have an active TouroOne login:

If you are a regular student, faculty, or staff member, select the first option: Access with your TouroOne credentials.

If you do NOT have an active TouroOne login:

If you are a student on leave of absence, faculty emeritus, or adjunct faculty, select the third option: OpenAthens.

OpenAthens login page


B. Submitting a New Request

1. Go to the Request drop down and select the correct form. Use New Article Request for articles from journals, magazines, and other serials. Use New Book Chapter Request for a chapter or section from a book.

Clio Request Menu New Article New Book Chapter

Clio Request Menu New Article New Book Chapter2. Read and agree to the conditions and fill in as much of the form as possible. It is especially helpful to have a PubMed ID (PMID), if available. Click Submit.
3. You will receive an email confirmation that your request was submitted.

C. Check the status of your requests

1. You will receive an email notification when a request is filled. You can check the status of your requests by logging into Clio (See Step A above) and clicking the History tab.
Request History filter and sort options











2. If the item has been received, you will see the Received button above the Request ID.

Received Request ID and Date Requested

Under the citation you will see the expiration date for the pickup, the URL where the document can be retrieved, and the password. Note that the system will not keep documents past 30 days.

3. Go to the PDF URL and use the PDF password to download your file.

* You may have to check your spam folder or “whitelist” emails from